Thank you for shopping at Shopigo.
If you are not entirely satisfied with your purchase, we’re here to help. We strive to provide a smooth and transparent return and refund process for all our customers.
Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Include the receipt or proof of purchase.
To initiate a return, please contact our customer service team at +1 (217) 268-6314. We will provide you with the necessary return instructions.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Refunds are typically processed within 5–10 business days, depending on your payment provider.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong or defective item).
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Perishable goods
- Personal care or sanitary items (if opened)
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Phone: +1 (217) 268-6314
- Address: 638 West 41st Place, Los Angeles, , Los Angeles, United States (US)
- Website: shopigo.top
We appreciate your business and aim to make your shopping experience as seamless as possible.